🚚 SHIPPING & DELIVERY
Wood To Home is based in France, with several regional warehouses to ensure fast and reliable firewood delivery throughout the country.
Currently, we deliver only within mainland France. We are working on expanding our logistics network to other European countries soon.
We partner with trusted carriers (Colissimo, DPD, and specialized pallet transporters) to guarantee secure delivery of your firewood. Shipping costs are automatically calculated based on your postal code and order weight.
All logs and wood pallets are carefully wrapped and protected to prevent any damage during transportation.
Yes. Each pallet and bundle is weighed before shipping to ensure you receive the exact quantity of firewood ordered.
Yes, if your orders haven’t been shipped yet. Contact our customer service team to arrange a combined shipment.
Yes, free delivery is available for all orders over €50 (VAT included).
Yes, free local pickup is available at selected regional warehouses. You can choose this option during checkout.
Â
Most orders are delivered within 24 to 72 hours, depending on your location and product availability.
PRODUCT
Our logs, pellets, and compressed firewood come from sustainably managed forests. They offer high heat output, clean combustion, and low smoke emissions.
Â
Our products are ready to use. Simply store them in a dry, ventilated space and use them in your fireplace, stove, or insert.
We use 100% natural hardwood such as oak, beech, and ash — with no chemicals or additives.
Yes, we offer several log sizes and different compressed wood formats suitable for all types of heating systems.
Â
Each product page includes detailed information on weight, dimensions, and volume equivalents (in cubic meters or steres) to help you choose the right quantity.
💳 PAYMENT
Yes, all transactions are protected by SSL encryption, ensuring the security and confidentiality of your payment data.
This may happen due to an input error, an exceeded spending limit, or a restriction from your bank. Please contact your bank or our support team for assistance.
No, there are no extra fees, regardless of the payment option you choose.
Yes, refunds are processed using the same payment method used during your purchase.
Â
Yes, we regularly provide seasonal offers and exclusive promo codes through our website and newsletter.
🪵 WHOLESALE & BUSINESS ORDERS
Yes, Wood To Home provides discounted bulk pricing for restaurants, hotels, campsites, and professional buyers.
Absolutely. We offer full pallet orders at reduced rates for professional clients and high-volume consumers.
Yes, if you find an equivalent product at a lower price, we’ll be happy to review it and offer a personalized quote to match or beat that price.